CONTACT US

HelpHOPELive Mailing Address:
Two Radnor Corporate Center
100 Matsonford Road
Suite 100
Radnor, PA 19087

Telephone: 800.642.8399
Fax: 610.535.6106

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  • Introduction
  • General / Patient Information
  • Community
  • Medical Need
  • Patient Employment History / Insurance Info
  • Financial Information
  • Estimated Expenses
  • Professional Contact Info
  • Verification of Info / Patient Agreement

Introduction

Welcome to the online application for HelpHOPELive. This application will be used by HelpHOPELive to assess if the patient is eligible for HelpHOPELive services.

The mission of HelpHOPELive is to enable patients and families to use community-based fundraising to meet uncovered medical expenses related to transplantation or catastrophic injury.

It is our vision to extend our services to eligible individuals including all solid organ, stem cell, or bone marrow transplant patients, and to catastrophic injury patients.

Our service to catastrophic injury patients is limited to those who have sustained a spinal cord or traumatic brain injury as a result of a catastrophic event (e.g., a motor vehicle accident, a swimming or skiing accident, a fall).

By completing and submitting the HelpHOPELive online application you are choosing to explore fundraising with our organization. Please note that you must go to the Verification of Info/Patient Agreement page to SUBMIT your application to HelpHOPELive. After you have submitted your application to HelpHOPELive, you will receive an email confirmation. A Patient Services Coordinator will be in touch with you either by phone or by e-mail within two business days. Please trust that we will contact you and do not call HelpHOPELive after submitting the online application as this will cause a duplication in our database.

Click on the following links to learn more:

» How We Help

The cost of a transplant or a catastrophic injury is financially devastating for most families. HelpHOPELive is here to help alleviate the financial burden, allowing the patient and their family to focus on health and recovery.

HelpHOPELive provides patient families and community volunteers with the tools to organize, launch and sustain grassroots fundraising campaigns in honor of patients. We help determine what type of fundraising will best serve the patient's needs and will work within their community - from small - to large-scale events, to written appeals, to Web-based approaches - offering step-by-step support. HelpHOPELive provides how-to event instructions, promotional materials, media assistance, personalized Web pages for online contributions, and more.

In addition, HelpHOPELive assures fiscal accountability of funds raised. Funds are sent to and held by HelpHOPELive in regional restricted funds to which patients apply for assistance. Funds are administered by HelpHOPELive and disbursed upon demonstration of financial need. While communities will often spontaneously undertake fundraising for patients on their own, funds held by patients can affect eligibility for government support (Medicaid, Social Security Disability Income, etc.). Working with a registered nonprofit such as HelpHOPELive means there are tax benefits for contributors to patient campaigns and no tax implications for patients (or patient families).

» How Fundraising Works

The online application includes a number of questions that you may find unusual but are helpful in determining if HelpHOPELive services are appropriate for you and/or your loved one.

Fundraising is a uniquely American concept that is based on the relationships and networks we as individuals and community members maintain. Fundraising can be a powerful way to help patients meet their out-of-pocket medical expenses - but in order for it to be successful, the patient or family needs to have connections within his or her community or other networks to appeal to.

» Medical/Financial Need

To be eligible to work with HelpHOPELive an individual must be: awaiting a transplant, a transplant recipient, or an individual who has sustained a spinal cord or traumatic brain injury as a result of a catastrophic event (e.g., a car accident, a swimming or skiing accident, a fall).

Conditions that do not fall within HelpHOPELive guidelines include: degenerative medical illnesses such as ALS (Lou Gehrig's disease) and other conditions that result in paralysis (unless these patients are candidates for a stem cell transplant). HelpHOPELive is also not able to serve those who have sustained injuries that arise from medical errors, strokes, or other similar occurrences.

If you are unclear whether you fit the medical criteria outlined, please call HelpHOPELive at 800-642-8399 to speak with a Patient Services Coordinator about your specific situation.

We require verification from a medical provider - usually a social worker, financial coordinator, rehabilitation therapist, or case manager - that the applicant is indeed a transplant patient or disabled due to a catastrophic injury.

In addition to verification of medical need, financial need must be demonstrated. If you do not have adequate knowledge of the patient's financial situation, we can reach out to the patient's family directly to obtain the needed information.

Let's Get Started

At any point you can skip questions, although the more complete this online application, the easier it will be for us to move forward to provide services and assistance for you and/or your loved one. You may save your application and return later to complete and submit it to HelpHOPELive. Please note that your application will not be reviewed by our Patient Services department until you SUBMIT it on the Verification of Info/Patient Agreement page.

Also, please remember that if you get 'stuck' or would like guidance at any point in this process, you can save your application without submitting it and call the HelpHOPELive Patient Services department at 800-642-8399.

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